Tag: Automation

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Business Technology

NICE Robotic Process Automation receives 2020 TMC Labs Innovation Award

NEVA impresses judges with its innovative functionality and ability to drive fast ROI

HOBOKEN, N.J. — (BUSINESS WIRE) — #NICE—NICE (Nasdaq: NICE) today announced that NEVA, its attended automation solution, has won the 2020 TMC Labs Innovation Award from CUSTOMER Magazine. Part of the NICE Robotic Process Automation (RPA) offering, NEVA received the accolade for its impressive functionality and ability to deliver fast ROI, among others.

NICE Employee Virtual Attendant or NEVA is the first employee-focused virtual attendant to hit the global market with the most comprehensive real-time integration and intelligence capabilities. With a proven track record of effectively supporting organizations’ operational and customer service needs, NEVA enables employees, both in the office and at home, to respond instantly and intuitively to customer queries while ensuring full compliance and processing accuracy. NICE was named a Leader by Everest Group and NEVA emerged as a top attended RPA offering in its RPA PEAK Matrix 2021 assessment. NEVA was also ranked as a Market Leader in Intelligent Attended RPA by Zinnov in their 2020 RPA leadership report.

Amardeep Modi, Practice Director at Everest Group, said, “NICE’s attended automation offering, NEVA, is a key contributor to NICE’s leading position in the RPA space and demonstrates the company’s focus on innovation. Clients have attested to NEVA as one of the company’s key strengths and appreciated its functionalities such as customizable callouts that help provide guidance to agents.”

“Congratulations to NICE for earning a 2020 TMC Labs Innovation Award. NEVA (NICE Employee Virtual Attendant) impressed us with its functionality, assistance in ensuring compliance, ability to reduce mundane contact center tasks, and capacity to help customers have their needs taken care of more quickly,” said Rich Tehrani, CEO, TMC. “The solution’s best feature may be its ROI, as well-designed RPA solutions pay for themselves quickly.”

“The past year has demonstrated just how important innovative technology such as NEVA is in preparing businesses to adjust to new and dynamic situations in an agile way”, Barry Cooper, President, NICE Enterprise Group said. “We believe industry recognition from organizations such as TMC serves to validate the strategy and success and are proud to be the recipient.”

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Contacts

Corporate Media
Christopher Irwin-Dudek, +1 201 561 4442, ET, chris.irwin-dudek@nice.com

Investors
Marty Cohen, +1 551 256 5354, ET, ir@nice.com

Categories
Business

Remarkety introduces SMS Marketing platform to help eCommerce companies enhance their multichannel marketing strategy and improve ROI

NEWARK, N.J.–(BUSINESS WIRE)–#ecommerce–Remarkety Inc., a leading provider of data-driven marketing automation solutions, today introduced the Remarkety SMS Marketing platform, a new marketing solution that enables eCommerce companies to create and deliver personalized, hyper-targeted SMS messages that propel customers to action and improve ROI.

Built upon the same advanced technology as the company’s best-in-class email marketing automation tools, the Remarkety SMS Marketing platform makes it easier than ever for eCommerce companies to rise above the noise of the inbox and reach their customers. Users can send mass and trigger-based SMS messages or integrate SMS Marketing with their email automation strategy to build targeted, cross-platform campaigns that span multiple touchpoints and channels.

“Today’s consumers are on mobile devices more than ever, and SMS messages have an almost 100% open rate. Brands that can deliver relevant and timely SMS messages to their customers can foster loyalty and engagement and drive greater revenues,” said Joel Presman, Co-founder and General Manager at Remarkety. “In talking with thousands of our customers, we found there’s serious demand for a solution that allows eCommerce companies to do SMS marketing the right way—targeted and providing delight to customers, not spamming them. So, we built that platform, and we’re thrilled to give our customers another tool to add to their toolbox.”

With the Remarkety SMS Marketing platform, ecommerce companies have virtually limitless options to forge stronger connections with customers and bolster their bottom line, including:

  • Following up on an unopened email with an SMS, or vice versa.
  • Seamlessly continuing sessions across desktop and mobile, enabling customers to checkout or recover abandoned carts, regardless of browser cookies, login, or device.
  • Tracking and monitoring which audiences respond to which channels and leverage dynamic tags to segment and target accordingly.
  • Strengthening engagement and loyalty with personalized messages, invitations to exclusive flash sales, and product recommendations.
    • Hyper-targeted automated SMS’s based on real-time and historic user purchase and intent history

The Remarkety SMS Marketing platform is available to all our customers as of September 2020. For a limited time, customers who sign up for the platform can receive a $50 credit towards SMS, so they can try the platform absolutely risk-free. For more information visit: https://www.remarkety.com/sms-marketing

About Remarkety

Founded in 2012, Remarkety is a leading eCommerce Data-Driven Marketing Platform. Remarkety changes the way SMBs retailers market and resell to their customers, by giving them an enterprise-grade marketing power. Remarkety developed an industry-disrupted service to solve the marketing challenges of eCommerce SMBs by using big-data, shopping behavior and purchase history of millions of shoppers to execute targeted and segmented marketing strategies. More information can be found at https://www.remarkety.com/about-us.

Contacts

Maya Yeshurun

VP Marketing

(800) 570-7564

maya.yeshurun@remarkety.com

Categories
Business

P360 listed as a sample vendor in Gartner’s Hype Cycle for Life Science Commercial Operations, 2020

P360 was recognized as a vendor under the Life Science Sales Performance Management category in the 2020 report

PISCATAWAY TOWNSHIP, N.J.–(BUSINESS WIRE)–#Gartner—P360, a leading developer of technology for life sciences companies, today announced that it has been identified as a Sample Vendor in the Gartner Hype Cycle for Life Science Commercial Operations, 2020. P360 was named Sample Vendor in the Life Science Sales Performance Management (LSSPM) category.[1] As per the report, “LSSPM tools apply technology to streamline the sales operation processes through automation, intuitive workflows, advanced analytics and cloud-based connectivity.”


“P360’s solutions are built to streamline and accelerate sales operations for pharmaceutical commercial organizations, enabling them to work more efficiently and effectively,” stated P360 CEO and Founder Anupam Nandwana. “Swittons, our IoT powered smart devices for life sciences organizations, are a great example of the innovative solutions we develop. We believe in our solution’s value to our customers.”

Earlier this year, P360 launched its industry first IoT product Swittons as a platform for life sciences digital transformation initiatives. Swittons devices are an essential part of any advanced analytics and AI deployment. By integrating with existing systems and collecting data from sources across the enterprise, Swittons help automate messaging and other functions by utilizing push/pull data streams. Each device can be customized to align with specialized workflows, and can be used to authenticate via biometric and RFID models.

Swittons can be configured for labs, biotech organizations and medical device companies. They are also designed to be compatible with existing commercial infrastructure and integrate seamlessly with leading CRM and ERP systems. The devices, which can be custom branded, come programmed to execute up to four different predefined functions.

Bringing critical data from a device to the enterprise has never been easier, because Swittons takes care of all the complex technical work. To learn more about Swittons, simply visit Swittons.com.

Swittons is powered by the technology and expertise developed by P360. Delivering a 360 view through the pharma, physician and patient ecosystem, P360 designs and deploys capabilities that ensure the highest efficiencies and returns on sales operations, data management, clinical trials, patient centricity and IoT innovation. With expertise in supporting commercial operations for companies of all sizes, P360 has built an industry-leading platform that gives customers ownership of their data and the ability to leverage artificial intelligence and machine learning capabilities.

In addition to being listed as a sample vendor in Gartner’s Hype Cycle report, Swittons and P360 CEO Anupam Nandwana was recently named to the PharmaVoice 100, which recognize the most inspirational, motivational and transformational individuals throughout the life-sciences industry.

To learn more about P360, visit P360.com.

[1] Gartner, “Hype Cycle for Life Science Commercial Operations,” Animesh Gandhi, Michael Shanler, August 6, 2020.

Gartner Disclaimer:

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research and Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Swittons

Based in Piscataway Township, New Jersey, and powered by P360, Swittons is an end-to-end enterprise IoT solution for commercial acceleration. From dashboard to device to data, Swittons powers seamless engagement. Swittons for physicians and pharma is changing everything about how businesses communicate. To learn more, visit Swittons.com.

About P360

Based in Piscataway Township, New Jersey, P360 is a leading developer of technology for the life sciences industry. Product offerings include BirdzAI, PatientJourney360, Data360, Trials360 and Swittons. To learn more about P360, visit P360.com.

Contacts

Brian Fitzgerald

Brian.Fitzgerald@P360.com
808-754-0437