NICE Satmetrix Benchmark finds 57% of contact center employees working from home due to COVID-19 are now more likely to recommend employer
However, 71% of contact center managers say the shift to work at home has had a significant impact on customers HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that the NICE Satmetrix Agent Experience at Home Benchmark found that 57% of contact center